To ensure your HVAC system runs efficiently, we recommend replacing air filters every 30 days.

First, locate your breaker box (often in the garage). Switch any tripped breakers fully to “OFF,” then back to “ON.” If the issue continues, email us at customerservice@mtybuilders.com to submit a warranty request here.

Begin by contacting 311 to check for any municipal water disruptions. If nothing is reported, submit a service request here with details of your issue.

Please get in touch with your utility provider directly. If utilities have already been transferred to your name, the provider will be able to assist you immediately.

Review the MTY Homeowners Warranty Handbook (or the physical copy you received at closing). If your issue qualifies under warranty, submit a service request here with a description and a brief explanation of the problem.

Emergency items include:

• A plumbing leak that cannot be shut off

• Total loss of A/C (when temperatures exceed 90 °F)

• Loss of heating (when temperatures fall below 40 °F)

• Electrical hazard or fire risk

• Loss of sewer or water supply

For emergencies, submit a service request here with a detailed description.

If you are a tenant, please contact your Property Management team directly.

For MTY communities, reach out to your Homeowners Association (HOA).

• Register your appliances with their manufacturers

• Test and label your electrical circuits

• Inspect weather stripping and caulking

• Arrange pest control treatment for vents, weep holes, and foundation lines

Refer to your Homeowner Maintenance Guide for a full checklist.

Here are a few key items:

• Replace HVAC filters monthly

• Flush your water heater annually

• Clean gutters and inspect drainage every six months

• Re-caulk tiles, windows, and siding semiannually

• Lubricate garage door tracks quarterly

You can find a full maintenance calendar in your MTY Homeowners Warranty Handbook.