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Kitchen with Marble Island

HOME
WARRANTY

As part of your new home purchase, MTY Builders provides every home we build with 1, 2, and up to 10 full years of structural home warranty protection. *

This includes:

  • One full year coverage against defects in workmanship.

  •  Two full years of coverage against defects in wiring, piping, and duct work in electrical,
    plumbing, heating, cooling, ventilating, and mechanical systems.

  • Ten full years of coverage against major structural defects that comprise the integrity of
    the home.

*Please refer to your Homeowner’s Closing Package to fully understand your home warranty coverage. If you have any questions or concerns about your manual, please email us at customerservice@mtybuilders.com.

 

Please email us at customerservice@mtybuilders.com and/or call us at (832) 831-2980.

NON-EMERGENCY

 

Non-emergency claims are reported via email to customerservice@mtybuilders.com. In this email please include the following:

  •  Your home’s address

  •  Name and contact details

  •  A detailed description of the issue you are experiencing

  • Attach pictures of your claim, if applicable
     

Upon receipt of your claim, a customer service representative will contact you within 24 hours to schedule an inspection visit and/or coordinate an appointment with the appropriate contractor to conduct any warrantable repairs.
Non-emergency warrantable repairs are scheduled Monday-Friday, between 8am and 4pm. The homeowner or designated representative (18 years of age or older), must be present for interior repairs.

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EMERGENCY

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Defined as:

  • Plumbing supply leaks that cannot be isolated

  •  Electrical issue causing an immediate safety hazard

  •  Total loss of AC when outside temperature is 90 degrees or higher

  • Total loss of Heating when outside temperature is 40 degrees or lower

  • Total loss of sewer system back up failure

  • Total loss of incoming water supply

In case of an emergency, call our customer service department at (832) 831-2980. If it is after regular business hours, please leave a voice mail and send us an email  to customerservice@mtybuilders.com  and we will resolve the issue just as quickly as possible. 
 

In this email please include the following:

  •  Your home’s address

  •  Name and contact details

  •  A detailed description of the issue you are experiencing

  • Attach pictures of your claim, if applicable

Homeowners Documents

Download the following documents for your records. You can always call with any questions to our Customer Service Department (832) 831-2980 or email us at customerservice@mtybuilders.com

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